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Testimonials

  • 72 Degrees Air Conditioning & Heating

    Great service. Great company to deal with!

    Technician was on time, courteous and did a thorough job. Great service. Great company to deal with!

  • 72 Degrees Air Conditioning & Heating

    Work was done so quietly I barely knew they were there.

    This past Monday, June 25, Miguel and Noe arrived on time to install a new AC unit in our home in Fair Oaks Ranch. Both men were very courteous, respectful, and professional. I was amazed at how they were able to get the unit through the small pull down attic door. Work was done so quietly I barely knew they were there. They worked diligently throughout the day in sweltering heat in an attic and outside leaving them drenched from the extreme record-breaking temperatures that day. Any and all questions I had were answered in a knowledgeable professional manner. When the job was completed, they cleaned up before leaving. I would like to commend both Miguel and Noe for their hard work, professionalism, and expertise on a job well done. Both are an asset to your company.

  • 72 Degrees Air Conditioning & Heating

    Delighted by the speedy and professional installation of the new compressor

    It was fun doing a referral for my mother-in-law. She was delighted by the speedy and professional installation of the new compressor. It’s nice to see my mother-in-law so happy.

  • 72 Degrees Air Conditioning & Heating

    Many thanks to everyone who worked to get our house and the owner “calm, cool, and collected”

    Many thanks to everyone who worked to get our house and the owner “calm, cool, and collected”. Everyone, from the ladies in the office, to the technicians, to the parts dept., and to Greg joined forces to solve the problem. A special thanks to Josh who stuck with the situation until the final moment of success. In fact, just as Josh completed his work, the next guests rang the doorbell. Thanks for placing the paperwork in the car Josh. You disappeared so quickly I didn’t get to say “Thanks” so, “MANY THANKS” for a job well done! You folks are nice but I hope I can go a few days without needing your services.

  • 72 Degrees Air Conditioning & Heating

    I wanted to personally commend Bill on outstanding customer service.

    I wanted to personally commend Bill on outstanding customer service. Just the fact that he had to come up to Mason on Christmas Eve to help us with our heating situation was reason enough to write and say a huge thank you. But it goes further than that…because I had a flat tire in Fredericksburg we had to have Bill let himself in our house in Mason and figure out what was going on with out us being there, a job that he performed brilliantly, with him leaving a detailed report for us AND turning back on our alarm. And, he called me after getting back to Fredericksburg to give me a diagnostic account by phone, then doing even more research on the age of our system and replacement/repair costs, all in a cheerful and very helpful way. I know you value Bill as much as we do here at ****** ****, ***** ***** and now Mason. He is the best and I just wanted to let you know that in writing! Happy New Year!

  • 72 Degrees Air Conditioning & Heating

    I don’t know how to improve your service! They were the best!

    I don’t know how to improve your service! They were the best! I’d recommend them anytime. They really worked well together. No time wasted! Good job.

  • 72 Degrees Air Conditioning & Heating

    I will recommend you highly!

    Thanks for the great service on the new a/c unit. It works well and you can definitely tell a difference. I will recommend you highly!

  • 72 Degrees Air Conditioning & Heating

    I have already recommended you to my neighbor.

    This is the 1st time I have ever rec’d anything in writing regarding a maintenance check! I am so happy about this. I have even asked other companies techs what they do in maintenance check and they SHRUG! The a/c we have was annually maintained by the original installer(York) & when we purchased the house, we paid York EVERY year for maintenance, BUT had multiple problems (and repair fees) for a/c not draining properly! Obviously, this was a problem that should never have happened if the techs were doing their job. I have already recommended you to my neighbor.

  • 72 Degrees Air Conditioning & Heating

    THANK YOU. It feels wonderful to me to have a H/A company I can trust.

    After one of your service technicians working here noticed that I was coughing/sneezing, he recommended that I speak with you regarding a whole-house air filtration system. I followed up. When you inspected my heat/air system, you discovered the only four-year-old system was filthy. As I am strict filter-change person, I could not understand why the system was dirty. You noticed that the flooring(particle board) had deteriorated and the air handling system was sending this material throughout the house; you further noticed that the fresh air intake from outside was actually bringing in air from a dusty attic. On top of this, your service tech realized the carbon monoxide was not being properly vented to the exterior because of inferior ducts and installation done at the time I purchased the unit! What a catastrophe. I feel fortunate to be alive! Your company took the H/A unit outside, disassembled, cleaned, and relined the panels with new insulation. In the meantime, you replaced the particle board flooring with wood. And, your guys also lined the compartment under the H/A unit with a plastic material to have a completely clean space for air to travel between the air filter to the furnace intake.You then installed the unit again with 1) new electrostatic air filter, 2) new air purification system. Plus you replaced the monoxide exhaust vent, cleaned the whole-house ducting system. During all this work with several technicians moving about, they always kept the worksite tidy and clean; tools picked up; were kind and courteous to me. Give them my thanks. For all this, I say to you, “THANK YOU.” It feels wonderful to me to have a H/A company I can trust.

  • 72 Degrees Air Conditioning & Heating

    I would highly recommend your company and Josh to anyone.

    Josh Chachere was fantastic! Our AC went out at 2:30 AM, Sunday morning of Labor Day Weekend. Your answering service was outstanding, the call I got at 4:00 AM was great, Josh called at 7:30 and said he would be there by 12:30…but actually was able to get there by 10:30. He was professional, courteous and very knowledgeable…he gave up part of his weekend to save ours. I would highly recommend your company and Josh to anyone. When the time comes for a new AC unit, your company will be the first one I call. Thank you so very much…..outstanding!

  • 72 Degrees Air Conditioning & Heating

    Josh is a perfect example of customer service, and his expertise in the field is impeccable.

    Our family would like to express our sincere gratitude for answering our service call in such an expedient and professional manner. Josh is a perfect example of customer service, and his expertise in the field is impeccable. We are extremely satisfied that we placed our trust in 72 Degrees for our family’s cooling and heating needs.

  • 72 Degrees Air Conditioning & Heating

    The team was extremely courteous and receptive to our needs.

    We were impressed with the knowledge and competence that Miguel has. The team was extremely courteous and receptive to our needs. Miguel went through the checklist thoroughly and explained some changes we might experience from our old system. Greg Surma was excellent in helping us plan our new system. He is a major asset to the company.

  • 72 Degrees Air Conditioning & Heating

    Bill is a great man, and I really appreciate everything he has done. Thank you.

    Bill is a great man, and I really appreciate everything he has done. Thank you.

  • 72 Degrees Air Conditioning & Heating

    Professional installers. Great job. We would have them back again. Thanks!

    Professional installers. Great job. We would have them back again. Thanks!

  • 72 Degrees Air Conditioning & Heating

    It’s comforting to know that genuine, honest, professionalism still exists

    Words cannot aptly express my thanks to all at 72 Degrees for their professionalism and sincere kindness in working to resolve our air quality problem. From the initial call made to inquire about service, through Brad’s visit to review and diagnose the problem, through the installation of the new duct work, filters, germicidal lights, and anti-microbial spray, professionalism and authentic customer care were constants. It’s comforting to know that genuine, honest, professionalism still exists and that we have someone to call for assistance in our air quality and comfort needs. Please pass along our gratitude to everyone, and thank you, again, for your service, friendship, and for restoring my energy and health!!

  • 72 Degrees Air Conditioning & Heating

    Very professional. Did an excellent job.

    Very professional. Did an excellent job. I would recommend them(the install team) to anyone!

  • 72 Degrees Air Conditioning & Heating

    You get a 100% satisfaction rating for your attention to customer satisfaction.

    Just a note to express my appreciation for your staff-from phones, techs, etc. You get a 100% satisfaction rating for your attention to customer satisfaction. Your efforts are noticed and appreciated. Thank you.

  • 72 Degrees Air Conditioning & Heating

    Thanks to you all for your hard work and professionalism.

    I would just like to say what a pleasant experience we had with our LG Mini Split air conditioner installation.” It was comforting to know that Brad took pictures with his Notebook so that the installers (without his presence) would know exactly where to place the unit. His experience made sure we had just the right unit. I arrived on the scene to find two considerate and knowledgeable young men making sure everything was right. Not only did they have “traffic” carpet mats on our wood floors, but they made sure they placed everything moved, back in place. They did and excellent job and the unit is wonderful. Thanks to you all for your hard work and professionalism.

  • 72 Degrees Air Conditioning & Heating

    I could not have asked for better folks to put our new unit in.

    Holy cow! Migel and Hugo were awesome-so professional, enthusiastic, polite, & knowledgeable! I could not have asked for better folks to put our new unit in and WOW the new unit works phenomenally! Julia and I are just proud as we can be!

  • 72 Degrees Air Conditioning & Heating

    Cannot make perfect any better! Your service is great!

    Cannot make perfect any better! Your service is great!

  • 72 Degrees Air Conditioning & Heating

    I found myself admiring, not only their skill and work ethic, but their attention to the smallest detail

    As you know, I recently had a new Amana air conditioner and heat pump installed by one of your two-man crews, Robert and Juan. I am writing to you to tell you what a great job they did two weeks ago when they did the installation. Each time I had a question they stopped what they were doing and took time to answer it. My nephew who is a mechanical engineer just happened to call while Juan and Robert were working. My nephew went into protective mode, asking me all kinds of questions about the specifications on the unit, the type of Freon being used, etc. That’s when I went outside and asked Juan about the energy efficiency quotient on the Amana, and he had all the answers. After I went inside, I told my nephew on the phone that I was sure that we had the most professionally skilled team possible. As the afternoon progressed, I found myself admiring, not only their skill and work ethic, but their attention to the smallest detail of the job. We are totally satisfied with your company, and especially your employees. Please let Juan and Robert know that we recognize what a huge job it was, and we could see that they used best industry safe practices from beginning to end.

  • 72 Degrees Air Conditioning & Heating

    The two individuals worked without taking breaks, just so we would have heat that night.

    Let us congratulate you on the caliber of employees you have chosen in Migel and Hugo. My wife and I were amazed at the professionalism of these two individuals, both in knowledge and pride of workmanship. The work area was always kept clean, and they both made sure that any debris generated was disposed of immediately. We were unaware of any dust generated as they were prepared to deal with it. They both wore floor protectors when inside the home, and were extremely careful not to damage walls or ceilings. Also all replaced equipment was properly removed and hauled away. The two individuals worked without taking breaks, just so we would have heat that night. I would call that dedication. Migel explained in detail what he was doing and why, and also explained and showed us how to operate the new thermostat. It is apparent that your employee expectation is high and that their dedication to their work is indicative of their loyalty to the Company and yourselves.

  • 72 Degrees Air Conditioning & Heating

    Thank you so much for another year of your wonderful “good neighbor” service.

    Thank you so much for another year of your wonderful “good neighbor” service. Your prompt, efficient quality care of my A/C equipment is just proof that old friends are the best friends. May the holiday season bring you, your family and loved ones and your employees all the blessings of the holidays.

  • 72 Degrees Air Conditioning & Heating

    I will recommend 72 Degrees to friends and neighbors. Great Job!

    I would like to thank 72 Degrees for the prompt response to my call. My system was repaired quickly and Bill was pleasant and efficient. I will recommend 72 Degrees to friends and neighbors. Great Job!

  • 72 Degrees Air Conditioning & Heating

    We are just so comfortable all of the time and we cannot stop talking about how wonderful it is.

    Mrs. Fischer just called and simply wanted to rave about the system we installed for her back in May. She wanted me to pass on the message to you and the team that they could not be happier with our work, our business, and their system. She said “we are just so comfortable all of the time and we cannot stop talking about how wonderful it is.

  • 72 Degrees Air Conditioning & Heating

    He not only fixed the problem but left information about how to keep it from happening again.

    Just thought I would drop you a note about our recent experience with a service call. We had a plugged drain line at the house (our AC is in the attic and water was leaking through the ceiling.) I called that evening and left a message at your office for a return call the next morning. We couldn’t run the AC and were concerned about when the next day a service tech could get to the house. Well, Bill was there by 8:15 am the next morning. He fixed it and was a pleasure to visit with…he was out of there in 30 minutes. He not only fixed the problem but left information about how to keep it from happening again. As a business owner I thought you would appreciate hearing this. Customer service is a huge part of our business too and all too often it is lacking in Fredericksburg.

  • 72 Degrees Air Conditioning & Heating

    It amazes me how that much construction can go on and not a drop of dust or trash left behind.

    Recently your company bailed me out of two bad spots. First, on a Friday night after dark I called for help. I was being threatened by a group of girls because the AC had gone out in our Guest House. I made the call and the answering service contacted Adrian who called me right away. I was in Kerrville and had sent him in all alone to the angry sorority girls. Of course it was going to be in the 70’s that night but they refused to open the windows and deal with it. Anyway, Adrian arrived to find the unit low on freon so he juiced it up and got us through the night. This repair saved me some certain grief on the internet from this bunch so thanks to Adrian for making the call, fighting his way through the dark down Keyserville Rd. and saving the night! As you know the result of the leak meant a new unit for the house. At the first of the week (Easter week) we did not have any bookings but as it were to be a last minute booking came in for the weekend. Revenue we desperately need to help pay for you know a new air conditioner! On what could have been a day off, Miguel and Hugo came to save the day this time. They arrived in the AM with guests on the way and swiftly and professionally changed out the old unit. It amazes me how that much construction can go on and not a drop of dust or trash left behind. Those guys were good, real good. Thanks again, please give those guys my regards, your system really works well.

  • 72 Degrees Air Conditioning & Heating

    We won’t hesitate to contact you if we need anything in the future.

    Just wanted to drop you a quick note to say thank you for the professional service that 72 Degrees and Josh provided, we really appreciate the prompt service to repair the heating unit. We won’t hesitate to contact you if we need anything in the future.

  • 72 Degrees Air Conditioning & Heating

    It has been a great experience working with 72 Degrees and we look forward to a long relationship.

    We wanted to include this note in with the customer feedback form that was left with us after the installation. Migel and Brandon did a great job of installing our new heater/air conditioning unit. They were very courteous and friendly along with their professionalism. It was no easy job to install the unit in the attic as it was warm outside and even hotter in the attic mechanical room.It has been a great experience working with 72 Degrees and we look forward to a long relationship. Thanks!

  • 72 Degrees Air Conditioning & Heating

    They were also very polite and explained what they were doing.

    I must commend Migel and Hugo on their professionalism in cleaning our ductwork last Thursday, January 9th. They were also very polite and explained what they were doing. I plan on referring your company to my family and friends.

  • 72 Degrees Air Conditioning & Heating

    He did a wonderful job and I am very impressed with his professionalism.

    What a pleasure it was to have Trent out for our a/c and heat maintenance. He did a wonderful job and I am very impressed with his professionalism.

  • 72 Degrees Air Conditioning & Heating

    He was knowledgeable, helpful, polite and wonderful

    He was knowledgeable, helpful, polite and wonderful and I just wanted you all to know that so thank you for the great service.

  • 72 Degrees Air Conditioning & Heating

    Your crew and staff are all such a pleasure to work with!

    Your crew and staff are all such a pleasure to work with! They are professional, courteous, and knowledgeable. Thank you!

  • 72 Degrees Air Conditioning & Heating

    Keep doing what you are doing

    I have no recommendations except “Keep doing what you are doing.” This has been a very professional replacement/installation and thus far, I am thrilled and satisfied with the results!

  • 72 Degrees Air Conditioning & Heating

    We have recommended your company to all of our friends.

    Coy is a very professional, personable, polite, young man. A credit to your business. They “cleaned up” after themselves. We also were very impressed with the air-conditioning technicians. We have recommended your company to all of our friends. We appreciated the promptness and telephone call from your office staff.

  • 72 Degrees Air Conditioning & Heating

    It’s such a blessing to have such a dependable company with a great team take care of us.

    I just wanted to thank you and Daniel for such quick and professional service you both provided to my husband and I after we moved into the ranch house. It’s such a blessing to have such a dependable company with a great team take care of us. We will be happy to recommend you to all our family and friends!