Jobs

Residential Service Plumber @ 72 Degrees Air Conditioning, Heating & Plumbing

Our ‘Wizards of Comfort’ have been serving the Fredericksburg residents since 1986. Our top notch service and outstanding customer service are what makes 72 Degrees the ‘go to’ service company in the area. When you join us, you join the best! Don’t flush your career down the toilet! Apply today!

The Good Stuff:

• Salary: 65K-130K+
• 20% commission with opportunity to increase to 27%
• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave
• Company Provided Truck, Phone, iPad, and Uniforms
• Limited On-Call: Emergencies Only

What you need:

• A Tradesman, Journeyman, or Masters Plumbing License
• Valid drivers license with no major violations within the last 3 years
• Ability to guide and train an apprentice
• Ability to use an iPad and our Service Titan software
• Customer service skills to diagnose and sell the repair to the customer
• Experience with plumbing repair including: leak location, tankless water heaters, water filtration, tank type water heaters, all types of plumbing fixtures, drain cleaning, and drain line replacement

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Comfort Advisor @ 72 Degrees Air Conditioning, Heating & Plumbing

The Comfort Advisor is a professional representative of 72 Degrees Air Conditioning, Heating & Plumbing. Your role is to deliver the most efficient, highest quality experience in residential HVAC sales. You will meet with clients in their homes to discuss their heating and cooling needs and present solutions to make their personal space more comfortable. Additionally, you will develop marketing strategies to reach new customers and maintain relationships with current customers to determine other needs.

Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Meeting the client’s needs and wants while meeting the minimum budgeted sales as outlined below
• Leads are valuable assets of the company and should be treated as such:
• Maintain a closing ratio on technician-generated leads of 75% or higher
• Maintain a closing ratio on marketed leads of 50% or higher
• Maintain a closing ration on Costco leads of 25% or higher
• Maintain an average sale price of $8,450 or higher across all leads ran
• Arrive at appointments 5 – 10 minutes ahead of time. First call no later than 9:00am.
• If both decision makers are not present, perform a partial survey and reset the appointment time when all decision makers are available.
• Complete the Comfort Survey and a Home Analysis on every call.
• Provide homeowner with proposal in the home 95% of the time.
• Prepare and present home energy improvement proposals to homeowner’s in-person at their home.
• Selling HVAC products and meeting established company standards and sales expectations.
• Understand and capably present financing options that are offered by approved financing companies.
• Understanding the salesperson guidelines and practices as explained in the “Sales Contract”.
• Actively follow-up on all sales leads and customer requests.
• Provide excellent customer service (the WOW factor). Our salespeople own the job from the sales presentation through the installation of the equipment including any follow-up visits.
• Complete all paperwork in a timely and accurate manner. The Comfort Advisor is responsible for financing paperwork as well as ensuring collection of cash payments. Commission is not paid until the company is paid for the job or the client has signed a financing completion form.
• Develop options for each client to match their needs, wants and budgets.
• Demonstrate a thorough understanding of the products and services we provide.
• Spend at least two hours each week reading or listening to self-improvement or sales-related books, video, or audio.
• Conduct daily activities with the highest level of honesty and integrity, and always display a positive attitude toward fellow team members.
• Able to work individually and as part of a team to ensure superior customer satisfaction and positive working environment.
• Debrief every call with SLC (immediately).
• Company property (iPad/iPhone/vehicle) used for work purposes only.
• Arrive on time for sales training meeting with sales manager, as scheduled.
• Start every day at the office.
• You are expected to be in the office when not running leads, following up, calling past customers.
• The commission sheet is approved by the Sales Manager before commission is paid.
• Strictly follow company Code of Ethics.

Qualifications:

• High school diploma/GED required
• Associate degree preferred but not required
• Have a valid driver’s license and clean driving record
• 5+ years’ experience in sales
• Self-starter, reliable, flexibility with hours
• Exceptional customer service skills
• Must pass random drug testing and background check
• Be able to operate a smartphone and tablet
• Be willing to travel out of town up to a week at a time for training
• Possess basic and/or advanced trade experience preferred
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills
• Able to work both independently and as part of a team

Working Conditions:

• Work both indoors and outdoors
• Exposure to very hot or very cold temperatures
• Will be in proximity to hazardous conditions, equipment, and situations
• Employees may be exposed to moderate levels of noise and wildlife – birds, rodents, etc. (living and/or dead)
• Wear safety attire, such as goggles or other protective clothing
• Could be exposed to sounds and noise levels that are uncomfortable and distracting
• Work in high or elevated places
• Available to work extended hour, holidays and weekends

Physical Demands:

Must be able to:

• Climb up and down on ladders and equipment
• Have no fear of heights
• Ladder work and tight space work required from time to time
• Heavy lifting (50 lbs.), twisting, bending, use of both hands and arms, kneeling, squatting, standing and/or walking for long periods
• Wear personal protective equipment (as needed)
• Work more than 40 hours per work week and up to 12 hours per day

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HVAC Maintenance Technician @ 72 Degrees Air Conditioning, Heating & Plumbing

The Maintenance Technician, is an entry level HVAC technician in training that has graduated from an accredited HVAC trade school, has minimal OTJ training, or is a direct hire with no experience. Maintenance Technician will, under the supervision of a senior technician or training manager, perform seasonal maintenance on residential and light commercial HVAC equipment with the ability to educate homeowners on issues or improvements needed.

Duties and Responsibilities:

• Carry out preventative maintenance tasks and inspections on HVAC equipment.
• Measure, document and report system performance.
• Provide recommendations and solutions while educating the customer.
• Present maintenance plans to customers.
• Operate a variety of hand and power tools to inspect, repair, and conduct maintenance on air conditioning systems, furnaces, coils, and compressors.
• Demonstrate respect and compassion when communicating with clients on work performed and on recommendations for repairs or replacement.
• Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records in industry specific software.
• Complete all tasks in accordance with 72 Degrees’ quality and safety standards.
• Update job knowledge by participating in educational opportunities (internal and/or external).
• Explain the benefits and value of the Club Membership Program to clients and convert nonmembers to Club Members.
• Demonstrate company core values and operational excellence
• Meet sales goals and performance metrics.
• Maintain a clean and orderly vehicle and truck stock.

Qualifications:

• High school diploma/GED required
• Good customer service skills- must be friendly and approachable and professional
• 2+ years of experience in a customer service role or equivalent
• Computer proficiency- Microsoft Office, Outlook email and chat technologies
• Well organized and able to work both independently and as part of a team
• Previous HVAC experience a plus
• Adequate written communication skills. Proficient in English
• High attention to detail and pride in producing accurate work
• Well-organized with exceptional follow-through abilities
• Ability to build trust and diffuse conflict
• Pre-employment drug screening and background check required
• EPA certified preferred
• Has the required tools
• Clean appearance
• Positive attitude
• Must be dependable

Working Conditions:

• Frequent evening and weekend hours
• Work with challenging clients
• Work under pressure in a deadline driven environment, especially during peak season

Physical Demands:

Must be able to:

• Lift 50+ lbs.
• Sit and stand for long periods of time
• Walk long distances while carrying equipment
• Climb ladders and work at heights greater than six feet
• Crawl on knees and work in tight spaces
• Physically flexible and able to maneuver in small spaces
• Good manual dexterity to manipulate small parts

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HVAC Lead Installer @ 72 Degrees Air Conditioning, Heating & Plumbing

Responsible for leading a team of Installers to complete the installation of residential HVAC equipment according to the standards set forth by 72 Degrees Air Conditioning, Heating & Plumbing. As a lead installer, you will guide a team to install heating, air conditioning, ventilation and as well as accessories. Oversees the work of Installer Associates and Install Apprentices to ensure work is performed correctly. Communicates with customer to answer questions, resolve problems, and ensure complete customer satisfaction.

Duties and Responsibilities:

• Leads a team to install HVAC equipment and accessories in the customer’s home.
• Installs heating, air conditioning, ventilation, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics.
• Designs, fabricates, and installs various ducts and duct fittings and sheet metal as required.
• Performs start-ups on air conditioning and heating systems and other components.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Effectively communicates with customer regarding questions, concerns, and problems.
• Promotes 72 Degrees’ products and services to the customer.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are properly maintained, and accounted for.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• Responsible for keeping installation vehicle clean both inside and outside in keeping with the company’s professional image.
• Completes all paperwork in a neat, accurate, thorough, and timely manner.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.

Qualifications:

• High school diploma/GED required
• 4+ years lead or supervisory experience and proficient at, installing residential heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories.
• Great customer service skills - must be friendly and approachable, good communicator and professional
• High attention to detail and pride in producing accurate work
• Strong time management skills
• Ability to problem solve to effectively troubleshoot HVAC systems for installation and repair
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• EPA Certification required
• Valid driver’s license and safe driving record
• MUST be able to pass background check and drug test
• NATE Certified, Indoor Air Quality, and Sales experience a plus

Working Conditions:

• Able to work outdoors in all weather conditions.
• Willing to work and assist team members as needed, including nights and weekends.

Physical Demands:

Must be able to:

• Lift 50+ lbs.
• Work outside, inside, and in dusty, noisy and hazardous areas
• Work in high places, tight places, confined spaces and/or other adverse locations
• Climb, balance, squat, kneel and crouch
• Must have working knowledge of all trade materials and tools
• Sit and stand for long periods of time
• Walk long distances while carrying equipment
• Climb ladders and work at heights greater than six feet
• Physically flexible and able to maneuver in small spaces

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HVAC Service Technician @ 72 Degrees Air Conditioning, Heating & Plumbing

The Service Technician Level has a minimum of 3 years of experience in the HVAC trade and can perform seasonal maintenance on residential and light commercial HVAC equipment with the ability to educate homeowners on issues or improvements needed. Additionally, Service Technician can run demand service calls on residential and light commercial and is assigned to the on-call schedule.

Duties and Responsibilities:

• Performs preventive maintenance on equipment to prevent equipment failure by cleaning air conditioning and heating systems
• Monitor and calibrate air handling systems and replace filters, motors, fans, belts, etc. on systems.
• Repair, replace and adjust vents and duct work.
• May clean air ducts to maximize efficiency and improve indoor air quality.
• Assist in locating and diagnosing problems, assessing extent of repairs and describing options and associated costs to the customer.
• Provide a description of diagnosed problems to customer in terms that can be understood with options, as possible.
• Assists with repairs of complete systems to include repairing, calibrating or replacing controls, switches, thermostats, transformers, gauges, wiring fans, pumps, compressors, condensers, piping and other functional components of the system.
• Completes all required documentation on services, explains guarantees/warranties and collects, records fees in industry specific software.
• Installs, repairs, replaces or cleans refrigerant lines, fans, appliance vents, smoke detectors, humidifiers and grills, as appropriate.
• Ensures that all HVAC repairs and installations are accurate, serviceable and that materials used and workmanship meet the requirements of applicable technical/safety standards and regulatory codes.
• Makes any modification needed to ensure proper installation and air balance.
• Measures, documents and reports system performance.
• Demonstrates respect and compassion when communicating with clients on work performed and on recommendations for repairs or replacement.
• Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records in Service Titan.
• Complete all tasks in accordance with General Air’s quality and safety standards.
• Update job knowledge by participating in educational opportunities (internal and/or external).
• Explain the benefits and value of a Club Membership Agreement to clients and convert nonmembers to our Club Membership program.
• Demonstrate company core values and operational excellence
• Meet sales goals and performance metrics.
• Maintain a clean and orderly vehicle and truck stock.
• Dependability is a must.

Qualifications:

• High school diploma/GED required
• Good customer service skills- must be friendly and approachable and professional
• A minimum of three years’ experience in residential HVAC services
• Computer proficiency- Microsoft Office, Outlook email and chat technologies
• Well organized and able to work both independently and as part of a team
• EPA Certified
• Adequate written communication skills. Proficient in English
• High attention to detail and pride in producing accurate work
• Well-organized with exceptional follow-through abilities
• Ability to build trust and diffuse conflict
• Pre-employment drug screening and background check required
• Has the required tools
• Clean appearance
• Positive attitude
• Valid driver’s license and good communications skills

Working Conditions:

• Frequent evening and weekend hours
• Work with challenging clients
• Work under pressure in a deadline driven environment, especially during peak season

Physical Demands:

Must be able to:

• Sit and stand for long periods of time
• Walk long distances while carrying equipment
• Climb ladders and work at heights greater than six feet
• Crawl on knees and work in tight spaces
• Physically flexible and able to maneuver in small spaces
• Requires the ability to raise, manipulate and maneuver tools, components and materials and handle a variety of items, equipment, control knobs, switches, etc.
• Must be able to lift or carry heavy objects of up to 50 pounds to include ductwork, furnaces or materials.
• Good manual dexterity to manipulate small parts

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Installation Helper @ 72 Degrees Air Conditioning, Heating & Plumbing

The HVAC Installation Helper position replaces, modifies, and/or installs air conditioners and heaters, to meet or exceed the manufacturer’s recommendations, 72 Degrees standards and local codes. Our HVAC Installation Helper must be able to troubleshoot, adapt, and resolve/repair all issues that arise during an installation that would keep the equipment from functioning properly. They must be able to communicate with the client regarding the proper operation and owner’s maintenance of the installed equipment and answer related questions as to operation, features, and functions.

Duties and Responsibilities:

• Install heating, ventilation, and cooling units for residential customers.
• Travel to job sites in service area and work with the dispatch team to ensure schedule is maintained.
• Provide exceptional service by communicating regularly with the homeowner throughout the installation process.
• Utilize an iPad to debrief and enter relevant information.
• Participate in company-provided training opportunities on latest industry technologies.

Qualifications:

• High school diploma/GED required
• 2+ years residential HVAC installation experience; and /or trade school/community college degree in heating, air conditioning and refrigeration
• Good customer service skills - must be friendly and approachable, good communicator and professional
• High attention to detail and pride in producing accurate work
• Time management skills
• Ability to problem solve to effectively troubleshoot HVAC systems for installation and repair
• Must have mechanical skills and understanding of tools needed to complete work on machines
• EPA Certification a plus
• Valid driver’s license, proof of insurance, reliable transportation and safe driving record
• MUST be able to pass background check and drug test
• NATE Certified, Indoor Air Quality, and Sales experience a plus

Working Conditions:

• Available to work nights and weekends to service the needs of our clients.
• Able to work outdoors in all weather conditions.

Physical Demands:

Must be able to:

• Lift 50+ lbs.
• Sit and stand for long periods of time
• Walk long distances while carrying equipment
• Climb ladders and work at heights greater than six feet
• Crawl on knees and work in tight spaces
• Physically flexible and able to maneuver in small spaces
• Good manual dexterity to manipulate small parts

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