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Home Comfort Guarantee
Backed in Writing, Not in Conversation
If the work we did is not right, we come back and make it right. That is the whole guarantee, and it is on paper.
- Written on every invoice
- Licensed and insured
- 24/7, no after-hours premium
Our Promise
A Guarantee Is Only Worth What Is Written Down
Plenty of companies say they stand behind their work. The question that matters is what happens on the day you call back — and whether what you were told at the sale is written anywhere.
Ours is. The terms come with the invoice, they say what is covered and for how long, and if the work we did is not performing the way we said it would, we come back out. We do not open a conversation about whose fault it was.
- In Writing Terms supplied with the invoice, not implied at the door.
- Permitted Work Code-compliant and inspected, which is what protects you at resale and at claim time.
- Still Here Since 1986 and based in Fredericksburg — a guarantee is only as good as the company behind it.
What Is Covered
What Our Guarantee Actually Means
Four commitments, in plain language.
- Workmanship If a repair or installation we performed fails because of how we did it, we return and correct it at no charge.
- The Price You Approved The number you agreed is the number on the invoice. If the job turns out to need more, we stop and ask first.
- Manufacturer Warranty Handled We register equipment warranties on your behalf, so the coverage you paid for is actually in force when you need it.
- Same Rate, Any Hour Nights, weekends and holidays are charged at the same rate as a Tuesday afternoon.
Our Guarantees
How long is the guarantee?
It varies by the type of work and by the equipment manufacturer. The specific terms come with your invoice — ask before the job starts if you want to know exactly what applies.
Do I need to keep up maintenance for it to stay valid?
For manufacturer equipment warranties, generally yes — most require documented annual service. Our workmanship guarantee does not depend on it, but skipping maintenance can void the manufacturer’s cover, which is usually the larger of the two.
What if another company worked on the system after you?
Then our workmanship guarantee on that component no longer applies, because we cannot stand behind work we did not do. Everything else we did remains covered.
How do I make a claim?
Call us. There is no form and no process — describe what is happening and we will schedule someone out.
The Fine Print
What It Does Not Cover
Being clear about the limits is part of being honest about the promise.
Pre-existing conditions
Faults elsewhere in a system we did not work on, and problems we identified and you chose not to address.
Damage from outside causes
Storms, power surges, freeze damage, animals and impact are insurance matters rather than workmanship.
Work by others
Equipment installed or altered by someone else after we left.
Lapsed maintenance
Manufacturer warranties generally require annual service. Skipping it can void coverage — ours and theirs.
Ask Us Before You Book
<p>If any of this is unclear, ask before the work starts rather than after. We would far rather spend ten minutes explaining what is and is not covered than have you find out at the wrong moment.</p>
What Our Customers Say
Don't just take our word for it — hear from our satisfied customers
★★★★★
I call 72 Degrees for ALL my AC, HVAC, and plumbing needs, large and small. They provide reliable and friendly service, indeed!
