A repair visit follows the same sequence every time: confirm the symptom, measure rather than guess, show you what we found, price the options, and get your approval before touching anything.

Before We Arrive

You get a confirmed appointment window and notification when the technician is on the way. If we are running behind because the call before yours turned out worse than expected, you hear it from us rather than by watching the window pass.

It helps if you can tell us what the system is doing — no cooling at all, cooling weakly, strange noise, ice, water — and anything you have already checked. That shapes what the technician brings.

The Conversation First

The visit starts with questions, not tools. When did it start? Has it been gradual or sudden? Any noises, smells, or water? Has anything changed — a filter, a thermostat, a power outage?

You live with the system daily, which makes you a better source of information than any single set of readings.

Diagnosis by Measurement

This is where a technician differs from a parts changer.

We measure refrigerant pressures and temperatures and compare them against the manufacturer’s specification. We test capacitors under load — a capacitor cannot be evaluated by looking at it. We measure amp draw on the compressor and both motors against nameplate ratings.

We check static pressure and temperature split, which distinguishes an equipment problem from a ductwork problem. We inspect both coils, the condensate system, and the electrical connections.

A technician who arrives, listens to the unit, and quotes a part has guessed. Sometimes the guess is right; often it means you pay for a part that was not the problem and then pay again.

You See What We Found

You get shown the actual evidence — the reading on the meter, the pitted contactor, the oil residue at a leak point, the standing water in the drain pan.

Not a verdict handed down, but the basis for it. If we tell you a capacitor is out of spec, you see the measurement.

Options and Pricing Before Work

You get the repair price in writing before anything is done, along with the tradeoffs.

Where a replacement conversation is warranted, we quote both paths so you can compare real numbers. A useful test: multiply the repair cost by the system’s age. If the result exceeds replacement, replacing is usually the better decision.

Where the honest answer is that the system has years left and needs a modest repair, we say that — even though a replacement would be the more profitable outcome for us.

The Repair Itself

Most common failures are resolved in the same visit: capacitors, contactors, fan motors, condensate clearing, and accessible refrigerant leaks.

Where a part has to be ordered, you get a timeline and, where possible, a temporary measure to get you through.

After any repair we verify the system is actually performing — charge, airflow, and temperature split — rather than just confirming it turned on.

What We Will Tell You Honestly

If low refrigerant is the finding, we tell you there is a leak rather than simply topping it off. Refrigerant is not consumed, and adding more without finding the source is a delay the compressor pays for.

If your comfort complaint is a duct problem rather than an equipment problem, we say so — and duct sealing is the smaller invoice.

If your equipment is still under manufacturer warranty, we check that before quoting.

Before We Leave

The work area is cleaned, old parts go with us, and you get a written summary of readings and findings.

Repairs are backed by our workmanship warranty and our Home Comfort Guarantee. Most of these failures are found in advance during AC maintenance, and our Care Club maintenance plan adds priority dispatch.

For AC repair, contact 72 Degrees or call (830) 468-5316.