We have been serving the Texas Hill Country since 1986, which is the most useful thing we can tell you — not because longevity proves quality on its own, but because a contractor who has answered the phone in the same community for nearly four decades has been accountable to the same customers the entire time.
What Nearly Four Decades Actually Buys You
A company that has been here since 1986 has installed equipment in homes across Fredericksburg, Kerrville, and the surrounding communities, and then serviced that same equipment ten and fifteen years later. That feedback loop is the thing that is genuinely hard to replicate.
It means we know which equipment holds up in Hill Country conditions and which does not, because we have watched it. We know which neighborhoods have hard water problems, which subdivisions have chronic duct issues, and how the local building stock was actually put together — not how the drawings say it was.
It also means we cannot outrun a bad reputation. A company operating in a market this size for this long survives on repeat customers and referrals, which is a much stricter form of accountability than advertising.
Credentials You Can Verify
Our technicians are NATE-certified — North American Technician Excellence, the industry’s principal third-party certification, earned by examination rather than attendance. We are accredited by the Better Business Bureau. We are licensed for both the HVAC and plumbing work we perform, and we carry insurance.
You can and should verify all of that, with us and with any contractor you are considering. Ask for license numbers and a certificate of insurance. A company that hesitates has told you something.
What Customers Actually Mention
The themes in our reviews are consistent, and they are not about technical wizardry. They are about showing up in the window, explaining the problem in plain language, giving a price before starting, and cleaning up.
That is a low bar in principle. In practice it is where most contractor relationships break down, which is why it is what people write about.
The other recurring theme is not being sold something unnecessary. The pressure to convert every service call into a replacement is real in this industry, and we would rather do a $300 repair on a system with life left in it than a $12,000 replacement that costs us the customer.
Both Trades Under One Roof
We run air conditioning, heating, plumbing, and sewer and drain services as one company. That is unusual, and it matters more than it sounds.
Your home has one service history in one place. The technician who arrives for a plumbing call can see what we did to your system two winters ago. Problems that sit on the boundary between trades — gas lines, condensate drains, water heaters — get solved on one visit instead of two companies pointing at each other.
How We Handle It When We Are Wrong
No contractor gets everything right. The question worth asking is what happens next.
Our Home Comfort Guarantee is the formal answer: if the outcome is not what we told you it would be, we come back. The informal answer is that the same company answers the phone afterward, and the same people are still here next year.
How to Evaluate Any Contractor
Whether or not you hire us, the same checks apply. Verify the license and insurance. Ask whether the quote includes permits and cleanup. Ask what the warranty covers and, specifically, whether labor is included. Ask how they size equipment — the answer should involve a load calculation, not the tonnage of what is already there. And get the price in writing before work begins.
Be cautious with a bid that is dramatically lower than the others. It is usually lower because something was left out, and you will meet that something later.
Talk to Us
You can read more about our team, and our Care Club maintenance plan is where most long-term relationships end up, because members see the same technicians year after year.
We serve Fredericksburg, Kerrville, Boerne, Comfort, Mason, and the surrounding Hill Country. Contact 72 Degrees or call (830) 468-5316.
